Orion Hotel Motobu Resort & Spa (hereinafter referred to as "the Hotel") recognizes the importance of information that can identify customers (hereinafter referred to as "personal information") and is committed to protecting privacy. In the course of providing various services, the Hotel may obtain information about individual customers, as well as personal information related to corporate and organizational customers and their affiliates.

1. When we ask you to provide personal information (acquisition of personal information and source of information)

The Hotel will acquire personal information mainly through the following means:

  1. Accommodation registration card to be submitted by the guest
  2. Wedding and banquet reservations and application forms
  3. Application forms for using the ancillary facilities and various programs offered to customers
  4. Application form for membership organizations operated by our hotel
  5. Records of your visit to our hotel
  6. Reservations, inquiries, and email newsletter subscriptions made through our website
  7. Recruitment applications, etc.
  8. Guest surveys, other surveys, gift applications, etc.
  9. In addition to the above, we collect information to provide services at the hotel in general, and we also collect documents and materials related to the operation of the hotel.

2. Purpose of use of personal information

The purpose and scope of use of personal information provided by the Hotel are as follows:

  1. To provide hotel services such as accommodation, food and beverages, banquets, weddings, events, various programs, sales of external products, and management of membership organizations
  2. To provide customers with information about the products and services provided by the hotel.
  3. To contact customers by mail, telephone, email, facsimile, etc. in connection with their use of the Hotel
  4. To respond to various applications and inquiries via telephone, facsimile, website, etc.
  5. To verify your identity and confirm the details of your inquiry
  6. For marketing purposes when you have given your prior consent to collect information through surveys, etc., and to notify you of improvements, developments, new products, etc. of our services.
  7. In cases other than those mentioned above, use will be limited to the purposes and scope for which consent was obtained from the individual at the time of acquisition.

3. Providing information to third parties

The Hotel will not disclose or provide personal information to third parties for reasons other than those stated in this policy, except in the following cases:

  1. When consent is obtained from the individual
  2. When requested by the government or relevant administrative authorities based on laws and regulations
  3. When there is a risk that a person's specific rights or interests, such as life, body or property, may be infringed and it is necessary to provide personal information in order to protect them, and it is difficult to obtain the consent of the individual.
  4. In the case of an emergency such as a disaster or sudden illness, when it is difficult to obtain the consent of the individual

4. Safety measures for personal information

The Hotel takes physical, electronic and procedural precautions to prevent the loss, misuse, damage, falsification, unauthorized access, leakage, etc. of your personal information. In addition, during the process of application and input for reservations, membership registration, etc., your data is protected by SSL (encrypted data transmission method).

5. Disclosure, correction, suspension of use, and suspension of provision to third parties of personal information

Customers may request the disclosure, correction, deletion, suspension of use, and suspension of provision to third parties of their personal information held by the Hotel, but in order to prevent the personal information from being leaked to anyone other than the individual, they will be required to submit identification documents. When making a request, the request will be handled in accordance with the Act on the Protection of Personal Information and other applicable laws and regulations.
If we receive any of the above requests, we will respond to them within a reasonable scope and timeframe, unless there are special reasons, after confirming that the requester is the person in question based on the documents submitted.
Please also note that you may be required to pay the actual costs associated with the procedures for disclosing personal information.

6. Remedial measures

We will respond appropriately to changes in the social environment regarding the handling of personal information, and will endeavor to properly protect our customers' personal information by amending this privacy policy and various internal regulations as necessary.

7. Inquiries and delivery address regarding personal information

Orion Hotel Motobu Resort & Spa Personal Information Inquiry Desk

Location
148-1 Bise, Motobu-cho, Kunigami-gun, Okinawa Prefecture 905-0207
TEL
+81-980-51-7300(main)
Reception hours
9:00～18:00
E-mail
yoyaku@okinawaresort-orion.com
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